I work in the health sector with a vulnerable population, and every day, I face quite complex cases, a typical example of our clients with Alzheimer’s disease, in turn with absent or non-disabled families, with low incomes and also for some they have lost state health insurance, Medicaid. In most cases, the only person around to help them to give care with compassion is the certified home health aide (CHHA).
With sadness, I have observed that some of the people who work in state agencies, in non-profit and private organizations that are in charge of helping the less favored ones to re-establish their health system and to connect them to government programs, sometimes they lack compassion. It even seems that the sub valued by their disadvantaged condition.
We do not know the conditions in which our clients have approved the medical insurance, but we are still not in a position to judge or question the reason for their approval. If we are in the health or education field serving a vulnerable population, we are to help without judging or criticizing.
In situations of illness, emergency or calamity is when you need a kind hand from the heart show goodness and generosity in the service, this you can express into a greeting, a smile, in keeping the documents organized for that they do not “disappear” and avoid delays in the processes. I have seen with concern that customers have given their papers on time to avoid losing Medicaid. After doing a follow-up for two months, the agency argues that there is no such documentation, and the client must retake them to restart the process.
If you work in the health or education field and you do not like what you do, think that the other human being needs your help, one day you could be in the same conditions. “Enjoy what you have while you change what you want” and do it with generosity, avoid transferring your frustrations or your bad day to your clients, they are not to blame for your feelings or the system. If you do your work with love, you will never feel it as a burden, the time will pass faster, and the universe will reward you promptly so that you can change to the work of your dreams.