Unfortunately, these days the most common call is to announce that somebody dies, and we have to be prepared to give emotional support and condolences. The vital task is not memorizing a speech; it’s to find the right kind words and talk heart to heart. You can remember that the person was a fantastic member of your family, friend, co-worker, or client. Be grateful for all the time that he/she shared with you.
These some guidance when you call them, you receive the call:
- Be aware that nobody expects a family member to die, and that is true for our clients. Although the relative is sick or old, we never think as dead as a possibility that can happen to us.
Words to give comfort:
- Be grateful for all the time that you have spent with them
- Be thankful for all the things that you learned from them,
- If the person had a long battle with illness, now he/she is not suffering anymore,
- Recommend them to pray for them and his/her families according to their religious beliefs
If you work in a company and you are in charge of giving condolences, or you are experiencing this sad moment on your own, you can use this guidance at work or in your personal life.
If you are at work or you don’t have an adequate amount of time to talk to them and give them condolences. Do not rush people in these circumstances; they need time to share their thoughts and feel better. If you do not have sufficient time to talk to them, call them later when you have more time to spend with them. They will remember who gives them plenty of time.
If your heart is broken, and you are very affected, postpone the call until you feel strong enough to give the emotional support that the person deserves in this situation. You need to hear some advice and comforting words.
This guidance applies to your loved ones, your friends, and at work. It’s not an easy moment, but we can learn another way to approach them to give them condolences. When we internalize this process as a part of our life, we will have a new vision about death, and we will be able to be calm and to give a piece of peace.